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Many companies are building on their manufacturing expertise and branching out to provide services for their customers. Here, a number of European firms demonstrate how they manage this new customer relationship and ensure that the service business is profitable.

The Exxon Valdez oil spill in Prince William Sound in Alaska; the battle over future oil drilling in the Arctic National Wildlife Refuge in Alaska; oil spills in the Gulf of Mexico near Galveston, Texas; medical waste pollution on the beaches of the northeast; and nuclear contamination from the Department of Energy and Department of Defense facilities have all demonstrated how endangered and fragile America's remaining natural places have become. These ecological controversies make our designated parklands even more precious and reinforce the important responsibility given to the National Park System for preserving America's natural areas.

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Term. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/02632779510795430. When citing the article, please cite: William H. Johnson, Warren R. Matthews, (1995), “Disaster plan simulates plane crash into high-rise building”, Facilities, Vol. 13 Iss: 9/10, pp. 31 - 37.

It is now forty years since there appeared H. R. Plomer's first volume Dictionary of the booksellers and printers who were at work in England, Scotland and Ireland from 1641 to 1667. This has been followed by additional Bibliographical Society publications covering similarly the years up to 1775. From the short sketches given in this series, indicating changes of imprint and type of work undertaken, scholars working with English books issued before the closing years of the eighteenth century have had great assistance in dating the undated and in determining the colour and calibre of any work before it is consulted.

The purpose of this paper is to demonstrate the importance of ongoing conversations between researchers and librarians. Without such conversations followed by the active purchasing of manuscripts, the important contributions of individual first settlers would likely remain untold. The research review that unfolds here is of one of New Zealand's significant first settlers, William Colenso (1811-1899). Yet, 30 years ago William Colenso was mostly regarded as a local rather than a national figure, renowned and ridiculed for his being dismissed from the Church Missionary Society for moral impropriety in 1852. By 2011, however, a conference dedicated to his life and work attracted both national and international scholars raising awareness and contributing unique knowledge about Colenso as missionary, printer, linguist, explorer, botanist, politician, author and inspector of schools. It is argued that such scholarship was enabled through the purposeful collecting of Colenso's papers over 30 years.

The historical analysis draws from original documents and published papers chronicling the role and the views of one of New Zealand's first inspector of schools. A self-reflective review approach will show how new knowledge can enhance earlier published works and provide opportunities for further analysis.

It will be demonstrated that as a result of ongoing conversations between librarians and researchers purposeful buying of archives and manuscripts have added fresh perspectives to the contributions William Colenso made to education in provincial New Zealand.

This work is perhaps the first critical re-reading and review of one's own scholarship undertaken across 30 years within New Zealand history of education. It offers unique self-reflections on the subject focus and analyses of it over time.

At the recent conference of the British Medical Association, Dr. Langdon‐Down, of South Middlesex, submitted the report of the Ethical Committee on behalf of the Council, upon the ethics of indirect advertising by the medical profession. The report mentioned a number of restrictions which it was thought advisable to impose as regards advertising by members of the profession. It was stated that in discussions in the Press on matters of public importance relating to the medical questions it was not necessary that the names of the medical writers or informants should be given. The newspapers, it was contended, could give the necessary assurance to their readers as to the professional standing of the authority quoted without mentioning names.—Dr. Fothergill moved that certain recommendations in the report be referred back for reconsideration, including that which related to medical men not attaching their signatures to letters and communications they sent to the Press on medical subjects. On that latter point he suggested that before the report was issued the council should approach the Press Association to get their views on the question. What the Press required was not the advertising of an inferior practitioner. What they desired was to get an adequate medical opinion. The Press said: “If you allow a doctor to go to the Church Congress and talk openly there of birth control, should you not allow that same doctor to put into the public Press a letter over his signature?”—Dr. Lyndon hoped the representative body would not be led away by Dr. Fothergill. The question of having a conference with the Press was brought before the council, who were all against it.—Sir Jenner Verrall said he did not think what was suggested would be a substitute for the indirect advertising complained of.—Dr. Bishop Harman expressed agreement with the contention that it was the name that really mattered in these contributions to the Press. An eminent medical man wrote to The Times a brilliant letter on an important medical subject, and signed himself “Veritas.” It never caused a ripple on the water. They thought it was a gas mantle or something, and there was no punch behind it. Three things mattered—what you say, how it is said, and who says it, and the last is the only thing that really matters.—The report was adopted with the exception of that part relating to medical men's names being attached to letters and communications sent to the Press. That section of the report was referred back for consideration, with the object of seeing how far it was possible to depart from anonymity.

In the second part of this report the action of nitrogen peroxide on flour is discussed at some length in an account of a series of researches that have been carried out by DR. MONIER‐WILLIAMS. His conclusions may be briefly stated as follows. The maximum bleaching effect is obtained when each kilogram of flour is treated with from 30 to 100 cubic centimetres of nitrogen peroxide. The bleaching effect becomes more pronounced after keeping for several days. The amount of nitrous acid or nitrites that are present in bleached flour corresponds to about 30 per cent. of the total nitrogen absorbed, the proportion of nitrites present remaining nearly constant after the lapse of several days in the more slightly bleached samples. After the lapse of a short time it is still possible to extract about 60 per cent. of the nitrogen absorbed by the flour by means of cold water, but after several days the nitrogen that can be extracted by this means decreases. This may perhaps be attributed to the “absorption” of nitrous acid by the glutenin and gliadin. In highly bleached flour (300 cubic centimetres of nitrogen peroxide per kilogram of flour) a considerable increase in the amounts of soluble proteins and soluble carbohydrates takes place. In highly bleached flour, after some time, about 6 or 7 per cent. of the nitrogen introduced as nitrogen by the nitrogen peroxide is absorbed by the oil, which acquires the characteristics of an oxidised oil. No evidence is forthcoming as to the formation of diazo compounds nor the production of free nitrogen. Bleaching was found to exercise an inhibitory action on the salivary digestion of flour.